Today has turned out to be a very good day... Not to mention that it is Friday to boot. It started this morning with a VIP tour and overview of the processes we use at our six clinic locations. The tour was for a vendor / partner that is proposing some software solutions we may use. At the end of the 90 minute tour, the VP made it a point to pull me aside and let me know how organized our staff and processes were and that he was going to make it a point to let my CEO know.
This afternoon, I was in the office of another clinic when a patient happened to see my name tag. She asked are you the Michael that helped me with my billing issue. Turns out that this was a lady I spoke with on the phone over six months ago, who had an insurance claim issue. I corrected it with her carrier and we were able to get the claim paid. - I do this every day, but she made it a point to pull me aside and let me know.
Right before I left this afternoon I received an email from a over the road trucker who is based in Florida. He had visited our Northglenn location for a simple laceration and then made a point to go onto our website and complete a customer inquiry form just to pass along the kudos because he had a great customer experience.
Bottom line, I feel great today - and I also realize that I don't do that enough. We all complain when it's bad - I'm going to start complimenting more when it's good. Pay it forward....